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Return Policies

We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their products from GLAMULET® official website.

The following reasons are covered by our 30 days Return/Exchange Policy.

Situation 1:
Glamulet will bear extra shipping fee caused by its return and exchange
  • Wrong items and broken/defective products received from us
  • Incorrect photo charm be sent.
  • Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) with equal or lesser value.)
Situation 2:
Customer is responsible for extra shipping fee both including its return postage and new shipping fee for exchanges. Glamulet does not bear any shipping fees.
  • You chose the wrong size bracelet(s).
  • Personal Reasons due to changed mind, personal taste, etc.
The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues.
  • Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Glamulet product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
  • Products are damaged by misuse, mishandling, or poor maintenance.
  • Silver pieces given detail by oxidation overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
  • We do not accept any returns for any personalized items, unless the picture’s appearance is totally different from the photo provided to us.

How to proceed the return & exchange service.

  1. 1. Before you send back your item, please firstly Email our CS Team at cs@glamulet.com  with the reasons you have to return and attach the pictures as well to identify the product is well in mint condition.
    Alternatively you may simply submit the contact form from here.
    If there's quality problem involved, please send us clear photos for visual confirmation.
    If it is wrong item or incorrect size you received, please take both pictures of the items you received and its SKU on the package for our visual checking. We do need to confirm this issue before we authorize this return.
    Return slip will be sent as soon as we finish this confirmation.

  2. 2. Please kindly follow the enclosed return slip to send it back. Make sure you will finish it with your order information and then send it back together with your package.
    If you have any questions on the return slip, please contact us at cs@glamulet.com or simply submit contact form via here.

  3. 3. Please send us a tracking information after you send the package back so that we could track the delivery status. We will contact you as soon as we receive the returned items.

  4. 4. You'd better send the package back through Postal service. It is much more convenient for us to pick it up from the postal office, which is also much cheaper for you to bear. We reserve our rights to refuse those packages sent back by express shipping as there will be extra duty caused. Failure of fulfillment, any extra cost will be at your end arising there from.

Return For Exchange

Please be notified it takes time for this return to be received by our distribution center. Especially by standard shipping, it will take at least 2-3 weeks for we get its arrival. Sometimes there is a situation that the one you are going to change for happens to be no longer on sell when we receive your return. Nevertheless, we will keep you well informed about its return and exchange status.

Return For Refund

Returned items are subject to verification of error by our QC team. Reimburse will be issued to your original account upon we well have your return. Usually it takes 7 working days. please check your account by then. Sometimes there might be a delay of the refund to be processed. Please bear in mind that this is because we usually handle returns twice a week.
Your understanding will appreciated!

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